Team Lead for Healthcare Account - ISTA Solutions
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Job Description
- Oversees daily operations for all agents delivering high-quality and valued services
- Conduct training and coaching, including insights and action plans to improve
- Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
- Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
- Perform other supervisory tasks as required
Requirements
- At least 1 year BPO experience handling a US Healthcare Account
- At least 6 months TL experience
- Knowledgeable with US Healthcare Insurance
- Must be detail oriented
- Proficient in using MS Tools
- Ability to multi-task, prioritize, and manage time effectively
- Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills
- Excellent verbal and written English skills
- Willing to work onsite in Makati or Mandaluyong
- Amenable working night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
As published by workable
First name, Last name, Email, Phone, Address, Photo, Home Language, Education, Experience, Summary, Resume
- I hereby authorize the representative of ISTA Personnel Solutions to collect my data and information, as part of the recruitment process with the company. I understand that the data/information collected is essential for my application process. yes / no
- Are you a Filipino citizen residing in the Philippines? yes / no
- This position requires you to work onsite in Makati or Mandaluyong. Please confirm that you are good with this. yes / no
- How long will be your travel time to the office? written answer
- How did you hear about this position? choose one
- Were you a referral of an ISTA Solutions Employee? If yes, please put his/her full name here.
- What is your most recent salary range? choose any
- What work have you done within US HEALTHCARE INSURANCE? Select all that apply. choose any
- Date of Birth
- CHARACTER REFERENCE #1 * Please provide FULL NAME, COMPANY NAME, POSITION and CONTACT NUMBER written answer
- CHARACTER REFERENCE #2 * Please provide FULL NAME, COMPANY NAME, POSITION and CONTACT NUMBER written answer