Team Lead-Guest Relations

Schedule: Full-Time Day Shift (8:00 am - 4:30 pm)

Work Location: West Hospital

Department Supported: Patient Experience

Primary Responsibilities:

Provides functional guidance to staff and performs duties of the major work functions. Key job duties and responsibilities include providing basic personnel management and supervision to Guest Relations team, scheduling, providing exceptional service to guests, and providing consultation services related to guest relations to other hospital personnel, upon request. Success is accomplished by providing exceptional service contributing to continuous improvement of patient experience scores.

Requirements:

• High School Diploma/GED required.
• 5-7 years experience required.
• Experience in guest relations, customer service, and/or patient care required.

Preferred:

• Associates degree preferred.
• Experience in leadership preferred.