Team Lead Implementation
You will lead implementation managers supporting strategic customers through solution design, integration, and go-live. You will guide complex technical projects, act as an escalation partner, develop team capabilities, lead process improvements and change initiatives, and advance global organizational objectives.
Responsibilities
- Lead implementation managers to deliver strong customer experiences and efficient go-lives
- Support robust integrations that scale
- Act as an escalation layer for complex projects and technical challenges
- Coach teams and set goals and objectives
- Scale the team while preserving organizational culture
- Lead new initiatives and organizational change
- Drive continuous improvement
- Collaborate with global teams on initiatives
- Define and execute strategic initiatives
Requirements
- At least 2 years of experience building and managing teams of implementation managers, technical consultants, or solution engineers
- Experience coaching, setting goals and objectives, and training teams
- Experience with integration projects in a large global company
- Experience in professional services, finance, retail, or technology
- Track record of driving global process change
- Experience setting up operational tools and procedures
- Understanding of global organizations
- Understanding of global commerce and regional client dependencies