Team Lead Infrastructure / NOC-SRE Lead

Team Lead Infrastructure / NOC-SRE Lead

We are hiring for our partner — an international crypto payments company — and are looking for a Team Lead Infrastructure / NOC-SRE Lead to lead an infrastructure and production operations team.

This is a hands-on leadership role: you’ll manage the NOC / Infrastructure / SRE team, improve operational processes, own incident management and escalations, while staying technically involved in complex Linux, networking, and database troubleshooting.

What you’ll do

• Lead and develop the NOC / Infrastructure / SRE team
• Organize shifts, on-call rotations, escalations, and team coverage
• Own incident management: alerts, routing, SLA/SLO, escalation, and postmortems
• Drive RCA and problem management
• Build and improve operational processes in Jira, Confluence, KB, and task trackers
• Improve monitoring, alerting, and observability
• Coordinate with Development, QA, DevOps, and Product teams
• Take hands-on involvement in complex production incidents
• Troubleshoot Linux, networking, and databases at L3 level
• Create and maintain documentation, runbooks, procedures, and operational standards
• Mentor engineers and ensure the quality and consistency of the team’s work
• Continuously improve infrastructure reliability and operational efficiency

What we’re looking for

• Previous experience as a Team Lead, NOC Lead, Infrastructure Lead, or SRE Lead
• Proven experience managing and mentoring an engineering team
• Experience supporting production and business-critical services
• Strong background in incident management and escalation processes
• Practical experience with RCA, postmortems, and problem management
• Solid Linux administration background
• Strong networking fundamentals: TCP/IP, routing, DNS, DHCP, NAT, VPN
• Experience with monitoring and alerting tools such as Zabbix, Grafana, Prometheus, Alertmanager, New Relic, Splunk, or similar
• Experience with Jira, Confluence, knowledge bases, or similar tools
• Ability to build effective processes without unnecessary bureaucracy
• Willingness to remain hands-on, not purely managerial
• English sufficient for technical documentation and communication

Nice to have

• SRE background
• Kubernetes / Docker
• Terraform / Helm / GitLab CI
• Cloud experience: GCP / AWS / Azure
• PostgreSQL / MySQL
• MikroTik / L2-L3 switches / VLAN
• Experience with 24/7 production operations
• Background in fintech, crypto, highload, or e-commerce

If you’re an experienced infrastructure leader who can combine team management, operational excellence, and deep technical expertise, we’d love to hear from you.