Team Lead (Part time Manager)

Chrono Toys, a leading retail store specializing in collectibles and toys, is seeking a dynamic and experienced Part Time Manager/ Team Lead to oversee our location. As the LSA, you will be responsible for leading a team of retail professionals to drive sales, provide exceptional customer service, and maintain a positive work environment with the help of your Store Manager and management team.

Responsibilities:

• Works directly under the Store Manager and Assistant Manager
• Responsible for opening and closing store procedures
• Responsible for performing SM and ASM duties in their absence
• Train, evaluate, and develop staff on loss prevention measures and superior customer service techniques.
• Supervise team of retail sales associates
• Foster a positive work environment by promoting teamwork, communication, and collaboration among employees.
• Adjust daily agenda for shift personnel to ensure optimal efficiency
• Learn the products and clientele to ensure superior customer service
• Track weekly results and trends for business forecasting
• Develop and implement strategies to increase sales and improve profitability.
• Assists in merchandising procedures
• Handle customer complaints and ensure that they are resolved in a timely and satisfactory manner.
• Maintains store standards