Team Lead Payroll (German)

• Lead and manage a team of payroll professionals, ensuring accurate and timely payroll delivery in line with service level agreements (SLAs) and client expectations.
• Allocate work, oversee daily operations, and monitor team performance to ensure productivity, quality, and compliance with internal controls and local regulations.
• Act as the primary escalation point for complex payroll or client issues; collaborate with internal teams and external stakeholders to resolve matters effectively.
• Conduct regular quality reviews, provide feedback, and ensure adherence to standard operating procedures and audit requirements.
• Coach, mentor, and develop team members through regular 1:1s, performance reviews, and ongoing support to build capability and engagement.
• Participate in client meetings, manage service escalations, and ensure strong communication and alignment with client expectations.
• Drive process improvement initiatives, including standardization, automation, and implementation of best practices across the team.
• Ensure compliance with local legislation and internal control frameworks (e.g., ISAE 3402, ISO27001, ISO 22031); support audits and implement corrective actions as needed.
• Collaborate with cross-functional teams (e.g., Ops, Finance, IT) to support onboarding, system upgrades, and transitions.
• Provide input into resource planning, workload balancing, and team structure optimization.