Team Lead Residential Manager - Full Time- Kingsport

TITLE: Team Lead Residential Manager

SUMMARY:

Responsible for assisting Residential Managers in oversight of the operations at the various supported housing facilities. Assist the Director of Mental Health Housing with duties delegated to the team lead to allow the coordination of both their efforts to maximize housing outcomes and focus their attention where most needed.

EDUCATION AND EXPERIENCE:

Education: High School Diploma/GED. Bachelor degree in related mental field preferred.

Licensure: Valid driver’s license and F endorsement

Certification: N/A

Experience: Three years of experience working in and knowledge of group homes, residential treatment, or inpatient programs, preferred.

Knowledge/Skills:

• Ability to maintain composure in difficult situations and flexibility required to relate to a variety of situations.

• Excellent verbal and written communication skills.

• Strong problem-solving skills.

• Understanding of Audit processes

• Thorough understanding of local, state, and federal laws involving supported housing.

• Proficient with Microsoft Office Suite or related software.

EQUIPMENT:

Computer, fax, copier, motor vehicle and any other equipment required to perform the functions of the position.

MAJOR DUTIES AND RESPONSIBILITIES:

1. All Major duties and responsibilities of a residential manager, as it pertains to their
home location, see Residential Manager job description.
2. Delegate potential shifts to PRN staff based on site need.
3. Oversight of the congregate living homes and/ or multiple locations, including
referrals.
4. Review and disseminate referrals to Residential Managers.
5. Assist Residential Managers with processing referrals, initiating background
checks, and confirming HUD packet and insurance authorizations are complete.
6. Serve as a front-line point of contact for the other residential managers, delegating
only the items that need direct attention to the Director of MH Housing.
7. Aid Director of MH Housing during audits.
8. Other duties as assigned.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

• Must be willing to drive to other housing locations as needed on short notice.

PERFORMANCE RESPONSIBILITIES:

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:

1. Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.

2. Exercise necessary cost control measures.

3. Maintain positive internal and external customer service relationships.

4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

5. Plan and organize work effectively and ensure its completion.

6. Demonstrate reliability by arriving to work on time and utilizing effective time management.

7. Meet all productivity requirements.

8. Demonstrate team behavior and must be willing to promote a team-oriented environment.

9. Represent the organization professionally at all times.

10. Demonstrate initiative and strive to continually improve processes and relationships.

11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.