Team Lead - RevOps QA

Position:Team Lead

Openings: 2

Experience: 8+ years, with 3+ years in a people-management role
Qualification: UG / PG from a reputed Institution;Hands on Analytics / spreadsheet knowledge (Google suite)

Location: Chennai

Employment Type: Full-time,

Overlapping Shift 1: 3 PM - 12 AM IST (Hybrid)

Overlapping Shift 2: 6 PM - 3 AM IST (Hybrid)

1. Key Responsibilities

• Lead and manage a team of Data Analysts/Senior Data Analysts, ensuring effective workload allocation and daily operational coverage.
• Manage day-to-day team operations and ensure delivery against quality, productivity, SLA, and turnaround-time targets.
• Monitor work queues, prioritize assignments based on volume, complexity, aging, and business impact.
• Provide guidance and support to analysts in researching, analyzing, validating, and resolving complex data and transaction-related issues.
• Review complex, high-impact, or escalated cases and ensure appropriate and timely resolution.
• Perform quality reviews and provide constructive feedback to improve accuracy and reduce errors and rework.
• Monitor team performance and identify productivity, quality, and process gaps; implement appropriate corrective actions.
• Ensure adherence to defined processes, controls, quality standards, and operating procedures.
• Conduct root-cause analysis for recurring issues and work with relevant teams to implement corrective and preventive actions.
• Act as the first level of escalation for operational, process, and data-related issues.
• Coordinate with internal teams, utility providers, and stakeholders to resolve issues and obtain required information.
• Ensure timely and effective communication of critical issues, risks, and dependencies to the Manager.
• Track team workload, backlog, aging, productivity, quality, and SLA performance.
• Prepare and share regular team-level performance reports and operational updates.
• Coach, mentor, and support team members through regular feedback, knowledge-sharing, and performance discussions.
• Identify skill gaps and support training, cross-training, and knowledge-development initiatives.
• Ensure appropriate documentation of processes, resolutions, and knowledge articles.
• Identify opportunities for process improvement, standardization, and automation and support implementation initiatives.
• Support the Manager with operational planning, reporting, stakeholder communication, and process improvement initiatives.
• Ensure business continuity through effective cross-training, knowledge sharing, and workload management.

2. Our Ideal Candidate Profile

We are looking for an experienced and hands-on operations professional who can effectively manage a team while also providing analytical and operational guidance on complex issues.

The ideal candidate should have:

• 8 years of relevant experience in data operations, data quality, analytics, billing/finance operations, or a similar domain.
• Prior experience in team handling, mentoring, or supervisory responsibilities.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
• Ability to handle complex cases and provide clear direction to team members.
• Strong understanding of SLA, KPI, quality, productivity, and backlog management.
• Good stakeholder-management and communication skills.
• Ability to effectively manage competing priorities and make timely operational decisions.
• Strong attention to detail and commitment to data accuracy.
• Good working knowledge of Microsoft Excel and operational reporting.
• Ability to analyze team performance data and identify actionable improvement opportunities.
• Experience working with multiple systems, data sources, and cross-functional teams.
• Strong coaching and mentoring capabilities.
• Ability to provide constructive feedback and manage performance issues effectively.
• A continuous-improvement mindset with an interest in process optimization and automation.
• Strong ownership, accountability, and ability to work effectively in a fast-paced environment.
• Experience working with utility providers or external stakeholders would be an added advantage.