Team Lead Service Engineer
About the role
Manage, coordinate, and assign daily operational tasks to Cloud Engineering, Network/SDN, Compute & Storage, and Site Reliability Engineering (SRE) teams. Review and approve Standard and Normal Change Requests prior to deployment to the Production environment. Receive escalations from NOC/SOC Level 1 (L1) and assign incidents to the appropriate Level 2 (L2) Engineers for further investigation and resolution.
Key responsibilities
Manage, coordinate, and assign daily operational tasks to Cloud Engineering, Network/SDN, Compute & Storage, and Site Reliability Engineering (SRE) teams
Review and approve Standard and Normal Change Requests prior to deployment to the Production environment
Receive escalations from NOC/SOC Level 1 (L1) and assign incidents to the appropriate Level 2 (L2) Engineers for further investigation and resolution
Monitor and follow up on the progress of ongoing Incidents and Problems handled by the engineering teams
Develop, maintain, and regularly update Runbooks in collaboration with engineers across each technical domain
Ensure the quality and compliance of patching and maintenance activities according to approved schedules and plans
Prepare and present weekly operational status reports and support the Service Manager in capacity planning activities
Support Corrective Maintenance (CM), Preventive Maintenance (PM), and other operational activities related to assigned projects
About you
Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field
5–10 years of experience in Cloud Infrastructure, Data Center Operations, or a related field
Strong understanding of Cloud Computing architectures, particularly IaaS and PaaS, as well as Virtualization concepts
Good foundational knowledge of Networking, including VLAN, VPC, Load Balancing, and Firewall technologies
Basic knowledge of Storage technologies, including Block Storage and Object Storage, as well as fundamental Database concepts
Willing and able to work overtime and participate in on-call rotations during emergencies or critical incidents
Ability to communicate effectively with both technical teams and international vendors, with sufficient English proficiency for technical communication
Strong sense of ownership and responsibility, with the ability to work effectively under pressure
Ability to multitask, prioritize workloads, and manage responsibilities across multiple projects simultaneously
Demonstrates a positive attitude, proactive mindset, and strong teamwork
Work Place
A.A. Capital Ratchada Building, Ratchadaphisek Soi 3, Din Daeng Subdistrict, Din Daeng District, Bangkok 10400, Thailand