Team Lead, супервайзер команди (Expedite, Logistics, USA)
Summary
Leads a 10-person logistics team handling expedite shipments, schedules shifts, resolves customer issues, and tracks KPIs using Excel and reports.
Do you have experience and great results in Expedite? Confident in your skills and crave challenging and intriguing tasks, eager for new adventures? Aspire to build a solid career in a field where you’ve already earned your stripes? Can inspire your team and lead them forward towards new achievements? Step forward and reveal your potential! Your skills and ambition will be carefully evaluated as we embark on a journey towards mutual growth and triumph/
Responsibilities:
Effective team leadership and help the logistics team (10 people) to motivate, direct, and advise in daily tasks and issues
Ensure team members have the necessary trainings to perform their jobs
Promote collaboration and remove obstacles to teamwork
Utilize existing metrics and propose changes or new ones to ensure proper control of the logistics activity
Record keeping
Participate in staff training and evaluation to ensure a high level of customer service
Keep abreast of market conditions
Achieve business results for key performance indicators and other organizational objectives
Manage all communications in compliance with business policies — Identify, monitor, and resolve customer complaints (involve other department’s team leaders if needed)
Organize and supervise team activities
Identify process improvement opportunities within the area of responsibility
Be available after hours or on weekends to provide operational support and guidance to the team (be the first point of contact for your team)
Provide daily staffing, rotation and scheduling direction and decisions, including coverage for breaks, lunches
Identify issues or gaps and implement structured solutions
Requirements:
Good communication level English, Ukrainian, Russian MUST HAVE
Must be able to read, count accurately, do simple math (add / subtract / multiply) and write legibly
Excellent customer service orientation; an effective problem solver and communicator with customers and team members
Able to perform data analysis and generate various reports as needed
Strong interpersonal & Team building skills
Project Management and audit experience will be seen as an advantage
You are flexible, hardworking and work well under pressure
Minimum of 1−2 years supervisory / leadership experience preferred
Minimum of 2 years of experience in Expedite
Must have demonstrated decision-making and problem-solving skills
Confident level of using Excel Sheets for running reports
Must be able to shift priorities as required
Prepare routine reports and correspondence
Demonstrate yourself as an example to the team of hardworking and top results
OPPORTUNITIES:
Working in a friendly team of like-minded people
Competitive salary based on the USD exchange rate
Rapid career growth with high-quality work performance
Corporate events
Motivation system for good results
English practice on a daily basis
Accounting support
PS: To be a good supply chain leader, you have to be able to span boundaries. To be successful in supply chain management, you have to have social awareness, and be accommodating and flexible.
Schedule: Mon–Fri, 3:00 PM – 1:00 AM