The Team Lead runs an assigned area of the fulfillment operation through their team — not through their own production. The Team Lead plans and assigns the work, keeps associates productive and safe, removes barriers, communicates status up and down, and is accountable for the daily results of their area: orders out on time, productivity to standard, quality, and safety. This is a leadership role. Success is measured by what the team produces, not by what the Team Lead personally picks, packs, or receives.

Key Responsibilities

Plan and Direct the Work

• Review the wave plan, order profile, and client priorities before shift start; align staffing to the day's plan.
• Assign associates to functions and zones; rebalance labor throughout the shift as volume and priorities shift.
• Run a start-of-shift huddle covering the plan, priorities, safety topic, and any client-specific requirements.

Own the Results

• Accountable for daily order-out performance, area productivity vs. standard (UPH), quality, and housekeeping.
• Monitor progress against plan during the shift using Qlik dashboards and Manhattan WMS; act on gaps before they become misses.
• Manage area overtime to the approved labor plan; escalate before incurring unplanned OT.

Communicate

• Submit a complete End-of-Day (EOD) report every shift: results vs. plan, misses and causes, carryover, staffing notes.
• Escalate blockers (inventory, systems, equipment, staffing) to the Fulfillment Supervisor promptly with facts.
• Provide clear shift-to-shift handoffs so the next lead starts with full context.

Build the Team

• Train and cross-train associates to standard work; verify competency before releasing them to work independently.
• Coach performance and conduct in the moment; recognize good work; document and escalate repeat issues.
• Support attendance management and provide input to associate reviews and progression decisions.

Protect Safety and Quality

• Enforce safe work practices, PPE, and equipment rules; stop unsafe work immediately.
• Maintain 5S/housekeeping standards in the assigned area; complete required audits.
• Ensure Manhattan WMS transactions are executed accurately and timely (picks, packs, receipts, moves, counts).