Team Lead - VAS
Summary
Leads a team of tele-callers to sell Value-Added Services (VAS) like finance and RC transfers, coaching reps on pitching and conversions to hit revenue targets.
Role
Overview
We
are looking for a Team Leader to manage and drive VAS sales (Retail Finance, RC
Transfer, and other services) by leading a team of tele calling executives and
maximizing revenue
Key
Responsibilities
- Manage
and drive performance of the VAS tele calling team
- Ensure
daily and monthly achievement of VAS revenue targets (Finance, RC Transfer,
other services)
- Drive
higher attachment rate of VAS on Retail closures
- Coach
team on VAS pitching, objection handling, and conversion techniques
- Monitor
daily performance and improve conversion from Retail to VAS
- Collaborate
with Retail team to ensure seamless handover for VAS pitching
- Track
and improve team productivity (calls, talk time, conversions)
- Maintain
discipline on CRM updates and process adherence
- Handle
escalations and support team in closing high-value opportunities
- Work
on document collection to ensure smooth end to end process for VAS
Requirements
Required Skills
- Strong
sales and upselling skills
- Experience
in team handling and coaching
- Good
understanding of finance / RC transfer products (preferred)
- Strong
objection-handling and negotiation ability
- Target-driven
mindset with focus on revenue
Eligibility
- Graduate
with 3–7 years of experience
- Experience
in tele calling / inside sales / VAS / financial products preferred
- Prior
team handling experience is a plus
- Fluent
in English, Hindi and Kannada or Tamil. Need at least one between Tamil or
Kannada language.
How performance will be measured
- VAS
revenue achieved
- Attachment
rate on Retail
- Conversion
rate (Retail to VAS)
- Team
productivity and target achievement