Collections Strategy:
• Develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements.
• Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.
Team Leadership:
• Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams.
• Provide guidance, training, and performance feedback to enhance collection skills and knowledge.
Performance Monitoring:
• Set and manage collection targets for the team, ensuring that targets are met or exceeded.
• Implement performance measurement and incentive programs to drive results.
Quality Assurance:
• Implement quality control measures to maintain accurate and ethical collection practices.
• Conduct regular audits of collection activities, documentation, & customer interaction
Collaboration with Field Collection:
• Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.
• Provide support and resources to optimize field collection activities.
Compliance and Regulations:
• Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.
• Stay updated on changes in collection laws and industry best practices.
• Ensuring that code of conduct & RBI guidelines on collections to be practised