Team Leader, ERM Customer Success Americas
- Manage a team of CSM's across the Americas
- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals
- Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization
- Champion customers' interests, influencing product direction and enhancements
- Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth
- Spearhead internal process enhancements tailored to customer requirements
- Gather and channel customer feedback, reinforcing their voice within Cyberint's framework
- Minimum of 6 years in a customer-centric role within B2B sectors
- Comprehensive understanding of the cybersecurity landscape
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments
- 2+ years of Team Leadership experience
- Bachelor's degree in Engineering or a relevant discipline
- Prior experience in account management and/or commercial roles
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)
- Bi-lingual w/Spanish is considered a distinct advantage
Must be eligible to work in the United States without sponsorship from an employer now or in the future.
EOE M/F/Veterans/Disabled
LI-GU1
All your information will be kept confidential according to EEO guidelines.