Team Leader | IT Service Manager

We are looking for an experienced and motivated Team Leader to lead the operation of a dynamic and complex datacenter infrastructure, serving a portfolio of 20 clients based in France. The selected candidate will manage a team of approximately 30 specialized professionals (L2 and L3 levels), ensuring the delivery of high-quality services, effective backlog management, and incident resolution.

Key Responsibilities:

• Team Leadership:

  • Lead and inspire a multidisciplinary team subdivided into the following areas: Security, Networks, Windows, Linux, Storage and Backups, Virtualization, DBA, and Cloud.
  • Motivate, guide, and develop team members, fostering a culture of high performance and personal growth.
  • Promote a positive and collaborative work environment, encouraging accountability and ownership.

• Operational Management:

  • Oversee incident management, service requests, and changes related to the datacenter infrastructures.
  • Manage and prioritize the team's backlog, ensuring compliance with SLAs and agreed deadlines.
  • Act as the main point of contact for major incidents, coordinating resolution efforts and ensuring clear communication with all stakeholders.

• Communication and Coordination:

  • Maintain regular communication with SDM, providing updates on operations, incidents, and project progress.
  • Coordinate with other teams and departments to align objectives, priorities, and resource allocation.
  • Prepare and present performance and KPI reports to management.

• Continuous Improvement:

  • Identify and implement process improvements to increase operational efficiency and service quality.
  • Ensure compliance with established procedures, internal policies, and industry best practices.

• Proven experience in managing datacenter infrastructure operations or similar environments.
• Leadership skills, with experience managing multidisciplinary technical teams of up to 30 people.
• Expertise in incident management, service requests, and change processes.
• Familiarity with the following areas: Security, Networks, Windows, Linux, Storage and Backups, Virtualization, DBA, and Cloud.
• Knowledge of ITIL practices and project management frameworks
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage competing requests in a dynamic environment.
• Strong problem-solving skills, especially under high-pressure situations like critical incidents
• Fluency in English is essential; knowledge of French is an advantage.

What We Offer:

• The work model is hybrid
• The opportunity to lead a skilled and diverse technical team.
• A challenging and rewarding role in an innovative and dynamic environment.
• The chance to work with cutting-edge technologies and international clients.

If you are an experienced professional passionate about leadership and technical excellence, apply now!

Join our team and take your career to the next level!