Team Leader\..Payment-Ops-Outward

First level checking scrutiny of transactions related to outward remittance and to provide valued added services and ensure that all transactions are processed in compliance with established turnaround times and operating procedures to maximize customer satisfaction.

• Checking, verification and authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures.

• Contact customers (internal/external) to seek clarification and sort out the issues efficiently and satisfactorily to provide error free service.

• Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.

• Maintain and update documents and correspondence record systematically to ensure efficient retrieval.

• Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards.

• Record data, errors, complaints PMIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable.

• Attend all inquiries/complaints (internal/external) promptly.

• Ensure all the clearing and collections account are balanced at the end of day.

• Excellent communication skills.

• Strong interpersonal skills.

• 5 years experience in back office operation with financial industry.

• Good verbal/written communication and computer operating skills.

• Good knowledge of general banking rules and regulations.