Team Leader, Safe Options Support (SOS)

Position: Team Leader, Safe Options Support (SOS)

Function: Responsible for overall operations of the program.

Reports to: Senior Director for Safe Options Support (SOS)

Location: Based in Midtown (Manhattan) with potential travel throughout NYC

Schedule: Mondays through Fridays (9:00am-5:00pm)

Tasks:

• In partnership with the State Office of Mental Health and the central SOS Hub team oversee the creation of a multi-disciplinary SOS community support team;
• On formation of the team manage management the day to day operations in accordance with internal and external regulatory standards and guidelines;
• Coordinate program outreach at known “hang-outs” or “Hot spots” within the transit system or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant;
• Develop meaningful and lasting partnerships with key community stakeholders including MTA Station Managers, local hospital, NYPD, Shelter operators and housing providers;
• Facilitate case reviews on ‘members at risk’ with community partners and document recommendations;
• Oversee and or conduct internal audits/case record reviews on a regular basis to measure compliance to regulatory/contract standards, and report aggregated findings and recommendations to the SOS Hub QPM Department on gaps in care or areas for continued improvement;
• Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care;
• Ensures that internal and external regulatory agency standards and requirements are met;
• Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures, specific to the organization of hire;
• Provide regular individual and group supervision to a multi-disciplinary team and orient new team members to policy and procedures as well as provide ongoing training and mentorship;
• Coordinate weekly staff schedules to ensure adequate staff coverage;
• Manage SOS teams on-call requirements ensuring that 24/7 crisis response is available;
• Work with SOS HUB’s Single Point Of Access department to identify eligible participants and reporting on enrollment outcomes and staff assignment;
• Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, and with due understanding of and consideration for cultural differences;