Team Leader/ Team Supervisor

Key Responsibilities:

1. Recruitment and Supervision:
   

▪ Recruit, appraise, manage, educate, and monitor the performance of support workers.

▪ Ensure suitably qualified and experienced personnel are available to carry out quality care for clients.

1. Scheduling and Allocation:
   

▪ Oversee the scheduling and allocation of support workers to ensure client needs are met efficiently.

▪ Assist with the onboarding of new support workers.

1. Performance and Compliance:
   

▪ Ensure all KPIs are met in accordance with management directives and compliance requirements.

▪ Prepare and submit regular performance and compliance reports to the Client Regional Coordinator.

1. Sales and Business Development:
   

▪ Work closely with the Business Development Coordinator to meet and exceed sales targets.

▪ Identify and pursue new business opportunities within the NDIS sector.

1. Client Relationship Management:
   

▪ Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.

▪ Act as the primary point of contact for NDIS clients, addressing and resolving any issues or concerns.

1. Client Onboarding and Support:
   

▪ Manage the initial assessment, intake, and onboarding processes for new participants.

▪ Assist clients with their NDIS plan, including goal setting, planning, and budget management.

1. Administrative Duties:
   

▪ Maintain clear and accurate records.

▪ Develop and control a records management service for the receipt, custody, control, preservation, and retrieval of records.

1. Internal Audits and Compliance:
   

▪ Attend existing Supported Independent Living (SIL) homes and report findings as part of internal audit processes.

1. Brand Awareness and Networking:
   

▪ Act as the ‘face’ of the business, building brand awareness and networking across the disability and community care sector.

1. On-call Duties:
   

▪ Assist with on-call and after-hours duty in a scheduled roster.

Requirements

Skills and Experience:

● Qualifications: Relevant three-year degree with two years of relevant experience; associate diploma with relevant experience; or lesser formal qualifications with substantial years of relevant experience.

● Experience: At least 2 years of experience in team leadership or support management within the NDIS sector.

● Knowledge: Strong understanding of the NDIS and its guidelines, statutory requirements relevant to work, and organisational programs, policies, and activities.

● Skills:

▪ Strong communication and interpersonal skills.

▪ Ability to multitask and manage multiple clients simultaneously.

▪ Strong problem-solving and conflict resolution skills.

▪ Leadership and team management skills.

▪ Proficiency in Microsoft Office Suite and data analysis software.

● Specialist Expertise: Ability to provide specialist expertise or advice in their relevant discipline and supervise various functions within a work area or activities of a complex nature.

● Time Management: Skills in managing time, setting priorities, planning, and organising own work and that of lower classified staff and/or volunteers.

Benefits

Benefits:

● Competitive remuneration.

● Access to ongoing training and development opportunities.

● Very supportive Management Team.

● Growing Organization.