Team Leader - Technical Claims
Summary
Leads a team of technical claims handlers in complaints, fraud, quality assurance, recoveries, and payment controls for an insurance-focused company, focusing on workflow optimization, performance management, and risk oversight.
Job Title: Technical Claims Team Lead Type: Full-Time Location: Remote
What we are looking for
We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.
Responsibilities
Line management of a team of Technical Claims Handler, including all HR and Performance management
Drive top performance and KPI achievement in your team
Claims workflow allocation and capacity planning to achieve high productivity and quality results
Quality Assurance checks and coaching to improve quality of technical claims team output
Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks
Skills and Experience required
A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports
A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance
Previous experience leading in a start-up high-growth company
Deep expertise claims handling and insurance best practices
Ability to use data to drive understanding and decision making
Experience coaching colleagues to achieve improved quality and productivity
Ability to inspire and achieve top performance from your team
Highly organised and able to self-prioritise workload for the benefit of business and customer
A team player, always willing to support colleagues to achieve the right results