Team Leader (VoIP)

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Team Leader (VoIP) to join our team!

Requirements:

• At least 2 years of managing a team of 4+ people;
• Strong leadership and communication skills;
• Flexible mindset, business goals orientation;
• Ability to effectively organize the process in stressful situations;
• Ability to utilize delivery metrics to improve team predictability and efficiency;
• Experience in driving architectural discussions and ensuring high standards of the product being developed;
• At least 5 years of background working with Asterisk:
• Expert-level Dial-Plan coding;
• Deep integration experience with AMI/ARI;
• Practical knowledge of Asterisk Realtime Architecture (ARA)
• Advanced knowledge of the SIP, RTP/SRTP, STUN, ICE, and WebRTC protocols;
• Expert knowledge of the SIP protocol, purpose, and sequence of packets, and ability to debug it;
• Proficiency in querying and optimizing MySQL/PostgreSQL databases;
• Experience in designing scalable and high-availability VoIP architectures;
• Experience with VoIP monitoring and alerting (Homer, Prometheus);
• Infrastructure as Code (IaC): Solid experience with Ansible, Terraform to automate Asterisk deployment and configuration management.
• Strong experience with Linux systems (CentOS/Debian);
• Deep understanding of network features, specifically NAT traversal, Firewalls, and QoS.

Will be plus:

• Experience with Bash/Python/PHP/Perl scripting;
• Experience in creating reports for contact center analytics;
• Experience with Enterprise solutions for contact centers (UCCE/UCCX/Genesys etc.);
• Participation in the development of automatic dialing systems;

Responsibilities:

• Development, support, and maintenance of the VoIP infrastructure;
• Planning and expansion of VoIP infrastructure;
• Ensuring stable operation of VoIP infrastructure and other systems(CRM, etc);
• Improving current and implementing new VoIP infrastructure automation processes;
• Active involvement in the development of speech recognition systems and automated customer calling systems
• Ensuring the timely and successful delivery of relevant projects;
• Leading and motivating VoIP team;
• Set and monitor the team’s goal;
• Removing technical and organizational impediments to ensure smooth team delivery;
• Ensuring that the Team adheres to the company’s practices, rules, and procedures;
• Troubleshooting and proactive prevention of VoIP infrastructure incidents.

Our benefits to you:
☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided
🏖Paid vacations, sick leave, personal events days, days off
💵Referral program — enjoy cooperation with your colleagues and get the bonus
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
🎯Rewards program for mentoring and coaching colleagues
✈️In-house Travel Service
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more
🎳Other benefits could be added based on your location