Team Manager - Cbus Claims

Company Description

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

Job Description At TAL, our Claims teams play a vital role in delivering on our promise to help people live better lives. As a Team Manager, you’ll lead a passionate team to provide compassionate, high-quality support during some of life’s most challenging moments, balancing care for customers with strong risk and compliance outcomes. Through coaching, continuous improvement and a focus on service excellence, you’ll help create meaningful experiences for customers while shaping a culture that puts people first and drives positive outcomes for the communities we serve. In this role you will: • Lead the Life Claims portfolio to deliver fair, timely and customer-centric claim outcomes. • Coach and develop a high-performing team, building capability, engagement and technical excellence. • Guide complex claims decisions and provide oversight on high-value or escalated matters. • Resolve customer escalations with empathy, professionalism and a focus on positive outcomes. • Drive operational performance through effective resource management, workload planning and service delivery. • Champion a strong risk and compliance culture, ensuring decisions align with TAL’s claims philosophy and regulatory obligations. Qualifications • Experience leading teams or mentoring others within insurance, financial services or a claims environment. • Strong knowledge of claims management practices, with the ability to make sound and balanced decisions. • Understanding of insurance products and customer outcomes, ideally within life insurance. • Proven ability to manage operational performance, prioritising workloads and delivering quality service outcomes. • Excellent communication and stakeholder management skills, with the confidence to navigate complex or sensitive situations. • Commitment to risk, compliance and doing the right thing, ensuring customers are treated fairly and consistently.

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.
• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.