Team Manager

Service Delivery Manager/Deputy General Manager - B&L Qualification Graduate,MBA(exclusions MCA,BCA,BTech depending on the type of project) Responsibility Business,Customer Acts as a L2 point of contact for escalations. Interacts with Client,customer to manage and resolve customer requests through effective queue management (prioritization of demand). Address the issues proactively. Provides project updates. Updates and reports all metrics related to area of work. Identify cost optimization opp…