Team Manager
Join us as a Team Manager within a highly respected team at the forefront of protecting Nationwide and its members from financial crime. In this rewarding leadership role, you’ll lead and develop a team of telephony investigators in a fast-paced, ever-changing environment, gaining exposure to a broad range of fraud typologies and emerging economic crime trends. With the autonomy to shape your team’s success, you’ll have the opportunity to strengthen your leadership expertise, influence outcomes, and make a genuine impact every day.
As a confident and inspiring people leader, you’ll coach and support your team to deliver exceptional results while using data, insights, and management information to drive performance and continuous improvement. You’ll make balanced, risk-based decisions, produce clear and compelling reports for a variety of audiences, and build strong relationships with stakeholders across the business, confidently challenging and influencing where needed. Creativity and fresh thinking are encouraged, giving you the freedom to refine processes, enhance controls, and improve customer outcomes.
This is more than just a management role. It’s an opportunity to play a vital part in preventing fraud and combating money laundering, terrorist financing, sanctions breaches, and bribery and corruption, helping to keep customers safe and secure. If you’re looking for a role where you can develop, lead with purpose, and make a meaningful difference, we’d love to hear from you. Please note that Saturday working is required as part of this position.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 12-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
What you’ll be doing
You’ll play a pivotal role in protecting Nationwide and its members from financial crime by identifying, assessing, and managing economic crime risks. Working within our Fraud Operations Department, you’ll lead a team handling fraud related inbound calls, ensuring compliance with regulatory requirements while delivering exceptional service in a fast paced, purpose driven environment. This is an opportunity to make a genuine impact, safeguarding customers and helping to protect the organisation’s reputation.
As a people focused leader, you’ll manage, develop, and support a team of Economic Crime Investigators and Senior Investigators, driving high performance against key service standards. Through effective coaching, mentoring, and ongoing development, you’ll create an environment where individuals can thrive and achieve their full potential. Your strong leadership, sound judgement, and ability to influence stakeholders at all levels will be key to delivering consistently high standards and helping your team succeed.
Alongside leading your team, you’ll drive continuous improvement by enhancing processes, strengthening controls, and using performance data and management information to identify opportunities for greater effectiveness. You’ll also provide clear, insightful reporting to senior stakeholders, helping to ensure risks are understood and managed effectively. This is a rewarding opportunity to combine leadership, operational excellence, and meaningful work that helps protect Nationwide and its members every day.
About you
You’ll bring a strong blend of fraud expertise and leadership capability, with a passion for developing high-performing teams in an operational environment. You’re confident using data and insight to guide decisions, prioritise effectively, and deliver consistent results while maintaining a sharp focus on risk and performance.
As a minimum, you’ll have:
Significant fraud knowledge and experience, with a solid understanding of fraud typologies, trends, and investigative approaches, enabling you to make informed decisions and guide others effectively
Proven team leadership and management experience, including setting clear objectives, driving performance, and supporting colleagues through coaching, mentoring, and structured training
A solid track record in an operational environment, demonstrating your ability to manage competing priorities, meet service levels, and deliver results in a fast-paced, high-volume setting
Excellent organisational and time management skills, with the ability to prioritise workloads effectively while leveraging data and Management Information (MI) to identify trends, monitor performance, and inform decision-making
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Stuart Hamblett, and the main recruitment contact is Lorraine Ifil.