Team Member - Branch Ops

<ol start="1" type="1"> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Responsible for pay-in & pay-out shortage and to follow up with branches / franchisees & rectification for securities which are wrongly transferred</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Responsible for updating the shortage details in the system & check intra settlement status</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Responsible for ensuring clients receive delivery instruction slip book & follow up with branches/ franchisees</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Responsible for handling off market shares received & ensure it is intimated to the branches/ franchisees for DP proof & follow up for the same with risk team</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Responsible for timely resolution of queries of branches/ franchisees/ clients on mails, ECRM, telephone calls</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">To follow up for any pending issues relating to fax, scan, DP problem etc. & coordinating the same with franchisees</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Responsible for training & educating newly inducted franchisees and their staff regarding the working of the organization & use of systems</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Should coordinate with DP department for normal market transfers or rejections or any other client related details</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Should ensure DP account mapping after provision of all adequate documents & details</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">To coordinate with settlements team for effecting corporate action to eligible clients</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Responsible for escalation of high value shortages & salvage auction through internal position</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">To keep a track on transaction of physical shares</span></li> </ol> <p class="MsoNormal" style="margin-bottom:7.5pt;"><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;"> </span></p> <p class="MsoNormal" style="margin-bottom:12pt;"><b><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">Skills</span></b></p> <ol start="1" type="1"> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Graduate / Post graduate with 1 – 3 yrs experience</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Should have good communication & presentation skills</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Should be a self-starter, proactive</span></li> <li class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial, sans-serif;">Should possess strong networking & relationship building skills</span></li> </ol>