Team Member, Corporate Digital Payment Support
Posted Updated 2
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📍 Location: Lagos
Job Type: Full-time
Work Mode: Onsite
Job Field: ICT / Banking Operations
About the Role
Provide efficient support service delivery to customers on the bank's corporate banking platforms, ensuring seamless payment processing, customer onboarding, and platform support.
Key Responsibilities
- Monitor and ensure timely settlement or reversal of initiated payments
- Support customer onboarding and management on the PrimusPlus platform
- Develop and improve customer training materials and user guides
- Prepare reports and reconcile managed GL accounts
- Process transaction and customer mandate call-overs accurately
- Collaborate with IT teams and solution providers to resolve technical issues
- Support platform enhancement and optimization initiatives
- Ensure compliance with service standards and SLAs
Requirements
- First Degree in any discipline with a minimum of Second Class Honours
- Minimum of 2 years relevant experience
- Master's degree and professional certification are added advantages
- Knowledge of banking operations, payment systems, and e-banking platforms
- Strong analytical, problem-solving, communication, and customer service skills
- Proficiency in Microsoft Office Suite
How to Apply
📧 Apply via: https://jobs.workable.com/view/bs3VtACvJjY5EPEJ8AFcJT/team-member%2C-corporate-digital-payment-support-in-lagos-at-access-bank-plc