Team Member - Escalation

<ul style="margin-top:0cm;" type="disc"> <li class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;"><span style="font-size:12pt;">Working towards resolution of customer concerns and closing loop with customers </span></li> <li class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;"><span style="font-size:12pt;">Attending to cases from USK Desk / MD’s Desk / Other Senior Management of the Organization</span></li> <li class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;"><span style="font-size:12pt;">Liaise with Department / Division Heads and be a customer advocate in resolving the cases</span></li> <li class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;"><span style="font-size:12pt;">Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us</span></li> </ul> <p class="MsoNormal"><span lang="en-us" style="font-size:12pt;line-height:107%;" xml:lang="en-us"> </span></p>