Team Member-Process-Credit Card-Marketing HO
Position: Sales Training & Development Manager – Consumer Bank
Location: Mumbai
Function: Consumer Banking – Learning & Development / Sales Enablement
Grade: (As per internal banding)
Reporting to: Outbound Head / Training Manager (Consumer Bank)
Department: Credit Card-Marketing HO
Grade: M1 to M3
Key Responsibilities
- Sales Onboarding:
Deliver structured induction programs for new sales hires (CASA, Loans, Credit Cards) to ensure faster readiness and productivity - Sales Training Delivery:
Conduct training on sales techniques, product knowledge, objection handling, and customer engagement - Capability Building:
Drive initiatives to enhance selling skills, cross-sell/upsell capabilities, and customer-centric selling approaches - Product & Compliance Training:
Ensure sales teams are aligned on product updates, policies, and regulatory requirements (RBI guidelines) - Performance Enhancement:
Analyze sales MIS to identify gaps and conduct targeted refresher training for low performers - Field Coaching:
Provide on-ground coaching and support to sales teams through field visits and joint calls - Content Development:
Create training modules, sales playbooks, scripts, and digital learning content - Stakeholder Management:
Collaborate with Sales Heads, HR, Product, and Compliance teams to align training with business needs
Eligibility Criteria
- Minimum 5+ years of experience in Banking/NBFC Sales or Sales Training
- Prior experience in Consumer Banking or Credit Cards preferred
- Strong understanding of sales processes and frontline challenges
- Proven track record in improving sales performance or enabling teams
Required Skills
- Strong sales training & facilitation skills
- Good understanding of banking products and regulations
- Excellent communication and presentation skills
- Ability to analyze sales data and identify skill gaps
- High energy, result-oriented, and willingness to travel for field coaching
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