Team Member, Team 1 (Monitoring & Detection)
- To review, analyze and provide resolution of cases created via fraud detection system within SLA.
- Observe customer internet banking Activities/transactions to identify suspicious fraudulent activity (Phone scam, Phishing, TAC scam and etc)
- To perform callback to customer for suspicious Internet banking activities/Transaction flagged by fraud detection system.
- Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Raise Suspicious Activities Report (SAR) to Group Compliance (if needed)
- Resolve customer issues within the scope of existing service level agreements.
- Provide feedback on key issues faced by both customers and teams
- To attend NSRC cases from NFP portal and liaise with BNM Floor manager for NSRC cases when needed
- Any ad-hoc tasks assign by Team Lead
Take Note: This is a 24/7 shift rotation work which will require you to work during weekend and even on public holiday based on your schedule.