Team Member
Urban Air looks for team members who are enthusiastic, customer-focused, and dependable, with flexible availability for shifts mostly during peak times. The company values creating a positive, safe environment and expects team members to contribute actively to guest satisfaction and park operations.
SKILLS AND QUALIFICATIONS
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High energy with excellent customer service skills.
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Previous experience in retail or hospitality preferred but not required.
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Cash handling experience is beneficial.
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Physical endurance or being athletic-minded is encouraged due to the nature of the work, but all team members must perform to a high standard regardless.
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Ability to communicate effectively and work well within a team.
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Basic knowledge of point-of-sale systems and first aid can be advantageous.
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Minimum age requirement is often 16 years or older.
The core responsibilities of an Urban Air Team Member typically include a variety of guest service, safety, and operational duties.
Common Responsibilities
- Greeting and assisting guests to ensure a positive experience.
- Monitoring activity zones within the park to ensure safety and prevent injuries.
- Operating the front desk, handling guest check-ins, ticket sales, and providing information about park activities.
- Assisting with party setups, hosting events, and managing birthday parties.
- Enforcing safety rules, including monitoring inflatable areas, trampolines, or other attractions, and guiding guests on safe usage.
- Conducting equipment resets, cleaning, and maintaining a clean environment.
- Handling minor first aid situations, if necessary.
- Supporting team members and coordinating with others to ensure smooth park operations.
Additional Duties (depending on role)
- Serving food and beverages in the café area.
- Promoting and selling park experiences such as birthday parties or special packages.
- Ensuring overall cleanliness and sanitation of the park area.
Urban Air Team Members are expected to be energetic, safety-conscious, and customer-focused, working collaboratively to provide an engaging and secure environment for guests.