Team Support SC - Solution Center Specialist

Why Russell Cellular?Since 1993, Russell Cellular has grown into one of the nation's largest Verizon Authorized Retailers, serving customers through hundreds of locations across the country. We are committed to developing our people, supporting our communities, and creating opportunities for employees to grow personally and professionally. As a Solution Center Specialist, you will practice Russell Cellular’s core values of Integrity, Expertise, Initiative and Service and will live out our brand foundation of Care for Every Person with your team, customers and members of the communities in which we do business.
CompensationCompensation for this position starts at $15.00/hr

Benefits Eligible employees may have access to:

• Medical, dental, vision, and life insurance benefits. • 401(k) with employer matching opportunities. • Paid time off, paid sick leave, and company holidays. • Employee Assistance Program (EAP). • Verizon discounts, sales contests, and performance incentives. • Career development, advancement opportunities, and paid training. • Same day pay options.

What is a Solution Center Expert?
Our Solution Center experts service the Russell Cellular front line in hundreds of stores through inbound call interactions. When our field partners need help and support, credentialed overrides, creative solutions, or just simply pointed in the right direction, they will reach out to you as their lifeline. You will use a broad range of computer systems and tools to resolve their issue while providing a wholesome positive experience each and every call.

What you will do in your role:

Answer 40-100 inbound calls from Russell Cellular employees in the field daily
Use tools, resources, and training to resolve issues
Bring an attitude of service with a passion for helping people
Utilize a multitude of computer systems: MS Office, Email, as well as Russell Cellular and Verizon’s internal POS/Sales systems
Participate in various other company and team initiatives during downtime
Advance communication capability – ability to manage multiple communication channels simultaneously such as live calls, chats, or emails.
Strong work ethic with reliable attendance and punctuality
Availability to work flexible hours between 8:00A.M. - 10:00 P.M. Monday- Saturday and Sunday between 9:00A.M. – 7:00P.M. (A weekend day is required)
Professional appearance to meet company dress code standards

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer: Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Evergreen Posting Notice: This is an evergreen position. Russell Cellular continuously seeks talented and customer-focused individuals to join our team. Applications for this role may be considered for current openings as well as future opportunities within the designated market. While a position may not be immediately available at the time of application, qualified candidates may be contacted as business needs arise. Employment opportunities and hiring timelines may vary by location and are subject to changing business needs.