Teams and Voice Network Specialist
Salary: RM 3,300 – RM 4,500 per month
About the role
As a Teams & Network Voice Specialist, you will support and improve enterprise Microsoft Teams Phone, voice, and meeting room services across Wolfspeed. This role is intended for an experienced professional with 5+ years of hands-on experience in enterprise telephony, unified communications, or Microsoft Teams voice environments. You will help deliver reliable calling, conferencing, and collaboration experiences by managing Teams Phone, Direct Routing or Operator Connect, SBC integrations, dial plans, number management, call quality, and Teams Rooms support in a complex enterprise environment. The ideal candidate is a collaborative, detail-oriented problem solver who can work with IT operations, network, security, carriers, and business stakeholders to keep voice and meeting services dependable and easy to use.
Key responsibilities
Manage and support Microsoft Teams Phone, enterprise voice, conferencing, and meeting room services across Wolfspeed locations
Configure and maintain Direct Routing or Operator Connect, SBCs, SIP trunks, dial plans, calling policies, call queues, auto attendants, and phone number inventory
Troubleshoot escalated voice, audio, call routing, Teams Rooms, device, and network-related issues from diagnosis through resolution
Monitor call quality, service health, Teams Rooms performance, carrier services, and user experience to identify trends and prevent recurring issues
Partner with network, security, telecom carriers, vendors, and IT operations teams to deliver reliable voice and collaboration services
Support number porting, site voice readiness, device provisioning, user onboarding, migrations, and service transitions
Maintain clear documentation for voice configurations, support procedures, standards, known issues, and operational runbooks
Recommend improvements that increase resiliency, simplify support, reduce recurring incidents, and improve the employee collaboration experience
About you
5+ years of experience in enterprise telephony, unified communications, Microsoft 365, or Microsoft Teams voice support
Hands-on experience with Microsoft Teams Phone, Teams Admin Center, Microsoft 365 Admin Center, and voice policy administration
Strong knowledge of Direct Routing, Operator Connect, SBCs, SIP, VoIP, PSTN concepts, dial plans, call routing, and number management
Experience troubleshooting call quality, connectivity, audio, conferencing, Teams Rooms, and network-related voice issues
Working knowledge of PowerShell, QoS, firewalls, certificates, carrier coordination, and enterprise change or incident management
Strong communication, documentation, stakeholder management, and cross-functional collaboration skills