TEC4 Communications Lead | Senior Operational Communications Specialist

TEC4 Communications Lead | Senior Operational Communications Specialist

We are looking for a TEC4 Communications Lead to join a global technology operations team supporting technology crisis management, operational communications, and critical planned technology events.

This is a senior-level role responsible for leading operational communications, coordinating critical technology incidents and crisis activities, and supporting business-critical planned technology events.

Responsibilities

• Lead communication execution during critical technology incidents, crisis events, elevated operating postures, and planned technology events.
• Provide shift-level operational coordination, ensuring clear ownership, effective handovers, communication cadence, and appropriate escalation.
• Act as the primary communications coordinator during crisis, elevated operations, and planned event activities when required.
• Coordinate bridge invitations and launches, confirm appropriate team representation, and maintain roll-call and attendance records.
• Maintain event pages, timelines, decision logs, communication history, action trackers, and evidence records.
• Draft, review, and publish initial notifications, checkpoint updates, material change communications, stand-downs, and closure communications.
• Translate complex technical information into clear, concise, business-oriented communications covering status, impact, mitigation, risks, blockers, owners, and next steps.
• Lead TEC4 coordination for business-critical planned technology events, including readiness activities, runbook preparation, execution control, validation, and closure.
• Develop and maintain operational procedures, templates, runbooks, execution scripts, guides, and supporting documentation.
• Support regulatory assessments and audit activities through communication coordination and evidence capture.
• Keep approved communication channels synchronized, including email, Teams/chat, Confluence, incident records, and stakeholder updates.
• Convert lessons learned into improved templates, runbooks, checklists, training materials, and tracked improvement actions.
• Provide shift-level guidance and coaching to support consistent and disciplined operational execution.

Required Qualifications

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• 5–8+ years of experience in one or more of the following areas:
• Major Incident Management
• Technology Operations
• Command Center Operations
• Crisis Communications
• Service Operations
• Planned Technology Events
• Process Management
• Project Coordination
• Experience working in 24x7 operational environments across multiple regions and time zones.
• Proven experience coordinating incident/event bridges, roll-calls, action tracking, stakeholder updates, and handovers.
• Experience drafting operational, management, or executive communications during high-pressure situations.
• Experience creating or maintaining runbooks, work instructions, status trackers, event pages, templates, action logs, or retrospective materials.
• Excellent written and verbal English communication skills.
• Ability to translate complex technical information into clear communications for business stakeholders and senior leadership.
• Strong organizational skills with the ability to manage multiple workstreams simultaneously.
• Excellent attention to detail, particularly regarding timelines, approvals, status, impact, evidence, distribution lists, and next actions.
• Ability to remain calm, structured, and decisive in high-pressure environments.
• Ability to challenge unclear or unsupported information professionally before publication.
• Strong ability to influence and coordinate cross-functional teams without relying on formal authority.

Preferred Qualifications?

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Experience working within regulated industries.

Knowledge or experience with DORA, MAS, regulatory assessments, or audit processes.

Experience preparing communications for senior management or executive stakeholders.

Experience supporting technology migrations, cloud events, vendor activities, or cybersecurity initiatives.

Experience with business-critical or market-critical planned technology events.

Familiarity with collaboration, documentation, and incident management platforms such as Confluence, Microsoft Teams, ServiceNow, or similar tools.?