Tech-Augmented Intern (DevOps)
Summary
Remote intern role at an immigration-focused academy: engaging website visitors via Zoho SalesIQ chat, conducting counseling calls on visa eligibility and language pathways, and converting leads through Zoho CRM workflows with AI-assisted targeting (Zia). Despite the DevOps title, the posted duties are counselor/lead-engagement work.
This is a remote position.
- Monitor live website visitors on program microsites using Zoho Sales IQ to identify high-intent prospects based on behavioral signals.
- Initiate timely, intelligent chat interactions to engage leads with personalized, context-aware support.
- Conduct consultative counseling sessions via Zoho Voice, using real-time profile data from AI models to deliver precise, tailored advice.
- Collaborate with Zia (Zoho’s Enterprise AI Assistant) to leverage predictive analytics for determining the optimal "Best Time to Contact" each lead.
- Navigate and execute workflows within customized Zoho CRM Blueprints to validate student documentation and align with backend AI validation checks.
- Ensure consistent, high-velocity conversion of qualified leads through structured, tech-enabled processes.
Requirements
- Proven experience in inbound customer support, counseling, or lead engagement in a digital or consultative environment.
- Proficiency with CRM platforms, particularly Zoho CRM, and familiarity with AI-powered tools and workflows.
- Strong analytical mindset with the ability to interpret behavioral data and act on insights in real time.
- Excellent communication and consultative skills, with a focus on clarity, empathy, and precision.
- Comfortable working in a fast-paced, tech-driven environment with a high degree of autonomy and accountability.
- Ability to adapt quickly to evolving tools, processes, and automation systems.
Benefits
High-Value Earning Potential: Our commission and incentive structures mean your earning potential is tied directly to your focus—allowing you to generate substantial income well before finishing your training track .
Mastery of Elite Sales Architecture: Graduate with a resume that sets you miles apart from traditional sales reps . You will be fully trained and certified inside our internal systems for Zoho SalesIQ, Zoho CRM analytics, and predictive AI sales pipelines .
Career Fast-Track: Top-performing interns from this cohort will be transitioned directly into permanent, competitive full-time corporate counseling roles, affiliate partnerships, or senior platform operations positions as our global footprint scales .