Tech Enablement Manager

Company Overview Since 1994, Diversified Fall Protection (DFP) has been a full-service fall protection provider and trusted partner, dedicated to making workplaces safer. Our core purpose is simple yet powerful: Saving Lives. As safety-minded professionals, we deliver integrated fall protection solutions with a focus on reducing risk and keeping workers safe. At DFP, we believe that being Easy to Work With isnt just a pledge its a principle we live by every day. Guided by our Core Values Resolven, Do the right thing, Be versatile, and Take people to higher ground we strive to build trust with our customers, industry partners, and each other. Everything we do is driven by the belief that the worker is at the center of our brand. When faced with decisions, we ask: Which choice ensures that a worker makes it home at the end of the day? Our culture, commitment, and creative expression all serve this core purpose, often reflected in the message we stand behind: #NoFalls. Position Summary The Technology Enablement Manager is DFPs internal owner for daily technology support, vendor coordination, asset management, and end-user enablement. This role bridges employees, leadership, and the external MSP by resolving appropriate issues, escalating effectively, and improving documentation, onboarding, security hygiene, and IT service quality. Key Responsibilities Provide help desk support for Windows and macOS users, including software installs, peripherals, mailbox access, Teams, OneDrive/SharePoint, and basic hardware issues. Administer user lifecycle tasks in Active Directory/Entra ID and Microsoft 365, including accounts, passwords, groups, licensing, and basic security settings. Triage Wi-Fi, VPN, DNS, DHCP, and ISP issues; resolve directly when appropriate and escalate when needed. Support endpoint and mobile devices, including laptop setup, MDM enrollment, patch awareness, endpoint protection checks, and warranty/repair coordination. Own asset, license, renewal, hardware refresh, SaaS, M365, and related IT spend tracking. Serve as DFPs primary MSP contact for escalation, follow-up, SLA/scope awareness, recurring issues, and service reporting. Maintain IT documentation, including SOPs, onboarding/offboarding checklists, network diagrams, asset records, and credential vaulting practices. Communicate technology changes, outages, security reminders, and basic training in plain language. Support security and compliance hygiene, including MFA awareness, patch follow-up, endpoint reporting, and CMMC-type coordination. Participate in IT planning, budget tracking, vendor renewals, and roadmap discussions with the MSP. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Required Qualifications Hands-on IT support experience, including Windows and/or macOS troubleshooting, M365 user support, hardware setup, and peripherals. Working knowledge of Active Directory and/or Entra ID for accounts, passwords, unlocks, and group changes. Familiarity with Microsoft 365 administration and Outlook, Teams, OneDrive, and SharePoint support. Basic networking knowledge, including Wi-Fi, VPN, DNS, DHCP, and issue triage. Ticketing system experience with clear documentation, categorization, prioritization, and user updates. Strong customer service skills and clear communication with non-technical employees. Ability to manage interruptions, prioritize competing requests, and choose direct resolution or MSP escalation appropriately. Strong documentation habits and willingness to own runbooks, checklists, asset records, and process improvements. Ability to explain technical issues, risks, and tradeoffs in business terms. Preferred Qualifications Experience with MDM tools such as Intune, JAMF, Hexnode, or similar platforms. Experience tracking IT assets, licenses, refresh cycles, renewals, vendor contracts, or IT budget items. Exposure to MSP/vendor management, including SLA review, escalation, recurring-issue analysis, and service follow-up. Basic PowerShell or scripting experience for repetitive provisioning or administration tasks. Awareness of MFA, patching, endpoint protection, incident communication, and CMMC-type requirements. Experience supporting onboarding/offboarding, new-hire technology orientation, or security-awareness training. Interest and aptitude to grow into IT planning, vendor negotiation, budget ownership, and incident coordination. Pre-Employment Requirements Valid Drivers License & Evidence of Ability to Insure Criminal Justice Background Check (state and federal) Drug Test (5-panel) E-Verify eligibility verification Physical Requirements This is a largely sedentary role. This position may require employees to sit at a computer station/desk for prolonged periods of time up to 8 hours a day. The employee is regularly required to read, count and write to accurately complete documentation required for position. Employees must be able to use hands and fingers to operate keyboard and phone and to file and operate office equipment. This position may require some walking, bending, reaching and standing. Work Schedule This is a full-time salary exempt position with a typical Monday through Friday schedule, following a standard 40-hour workweek. Regular business hours apply, generally within the range of 8:00 a.m. to 5:00 p.m., and may vary based on company needs. Company Benefits Benefit eligibility begins on the first of the month following the completion of 30 days of employment Benefits offered are: Medical, Dental, Vision, Long-term Disability, Short-term Disability, Life Insurance 401(k) contribution eligibility is the start of the first pay period following the completion of 30 days of employment through John Hancock employer match is 5% at enrollment Equal Employment Opportunity Statement Diversified Fall Protection is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected status under applicable federal, state, or local laws. We value diverse perspectives and believe that a wide range of experiences and backgrounds strengthens our team. Our core valuesResolve to the nth power, Do the right thing, Be versatile, and Take people to higher groundguide how we treat one another and support our mission of saving lives. We are proud to build a workplace where everyone can thrive. Additional Responsibilities This job description is intended to provide a general overview of the role and does not include every task or responsibility that may be required. Duties and responsibilities may evolve or change over time to meet the needs of the business, and the employee may be asked to perform other related tasks as assigned, with or without prior notice.