Tech Foundry Analyst

Provalus is actively hiring entry-level and experienced Customer Service Analysts to support data entry, inbound/ outbound call, & customer support/ experience activities. Start working right away with on-the-job training provided and accelerated career advancement opportunities. Main responsibilities will include transcribing customer information, answering questions from customers professionally, and responding to customer inquiries.

All positions are full-time with set schedules, professional training and development, and opportunity for career advancement. Start your career today!

Responsibilities include:

• Research required information using available resources.

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Providing customers with the organization’s service and product information.

• Processing forms, orders, and applications requested by the customers.

• Identifying, escalating priority issues and reporting to the high-level management.

• Routing inbound calls to the appropriate resources.

• Following up complicated customer calls where required.

• Completing call notes and call reports as necessary and updating them in the CRM.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Recording details of comments, inquiries, complaints, and actions taken.

• Managing administration, communicating and coordinating with internal departments.

• Other duties as assigned.

Role Requirements include:

• Ability to work onsite at the Provalus Tahlequah OK office.?No?remote positions are available at this time.

• Excellent communication skills, including verbal and written communication.

• Ability to work with others in a team environment

• Good computer and multi-tasking skills.

• Competency in related computer applications.

• Ability to react effectively and calmly in stressful situations.

Job Type: Full-time

Work Location: In person