Tech Foundry Analyst
Summary
Provalus is seeking a professional and customer-focused Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, delivering exceptional service, resolving inquiries efficiently, and ensuring a positive banking experience.
As part of both the Provalus team, you will join a collaborative and supportive environment that values teamwork, respect, and a strong sense of community. We foster a workplace that feels like family, where every team member is empowered to contribute and grow.
Key Tasks
- Remain responsive to incoming calls while effectively managing daily responsibilities, including ShareFile, email, and Microsoft Teams communications.
- Provide step-by-step guidance to customers over the phone. Regarding Online Banking and Application.
- Answer customer questions about products, Add-ons, and banking services offered.
- Troubleshoot issues across mobile devices (iPhone, Android), banking apps, PCs, QuickBooks, and Quicken
- Submit internal tickets using proper templates, categories, and tags provided in company data sources
- Maintain detailed notes, schedule follow-ups, and track required documents.
- Follow up and upload documents in a timely manner
- Manage time effectively across fluctuating call volumes and task workloads
Qualifications
- Strong verbal and written communication skills
- Proficiency with computers, CRM systems, and Microsoft Office
- Ability to multitask across multiple systems in real time
- Strong problem-solving skills and attention to detail
- Ability to work independently and in a team environment
Expectations
- Deliver excellent customer service with professionalism and empathy
- Excellent verbal and written communication skills with a polished, professional, and confident phone presence.
- Adapt to changing processes and business needs
- Demonstrate reliability, accountability, and strong work ethic
- Contribute to a positive, team-oriented work environment
- Follow all company policies and compliance standards
- Effectively manage time in a fast-paced environment
Job Type: Full-time
Work Location: In person