Tech Lead

We are looking for a seasoned Tech Lead who combines deep SaaS platform engineering experience with hands-on, production-grade AI agent development. You will own the architecture and delivery of AI-powered systems that drive digital transformation (DX) for Japanese enterprises across diverse industries - acting as the technical and strategic bridge between Japan headquarters and the India GCC.

You bring at least 8 years of SaaS/Fullstack engineering and 3+ years of production AI/LLM experience. Zoho is a key integration target in our ecosystem, but deep Zoho expertise is not required at entry. We value cloud-native AI engineering, reliable integration design, and the ability to lead a team from concept to production.

Key Responsibilities

AI Architecture & Delivery

• Design agent workflows - tool calling, multi-step reasoning, routing, and guardrails
  

• Build RAG pipelines covering embedding, retrieval, re-ranking, and evaluation loops
  

• Define "production quality" standards for AI outputs - fallback handling, human-in-the-loop, and safety rules
  

DX Leadership & Japan HQ Collaboration

• Coordinate with Japan HQ departments to identify business challenges and translate them into AI and SaaS system requirements
  

• Translate Funai Consulting India methodologies into scalable, AI-powered digital systems
  

• Propose and present AI and SaaS platform solutions to Japan headquarters for review and adoption
  

• Conduct architecture reviews and technical support across all internal development projects
  

Engineering & Operations

• Build backend services and APIs and integrate with business systems (Zoho, GCP, etc.)
  

• Own reliability patterns: retries, idempotency, structured logging, and re-run design
  

• Implement monitoring and alerting across quality, latency, error rate, and cost dimensions
  

Tech Leadership & Team Management

• Lead design reviews and code reviews; create reusable templates and standards
  

• Assign engineers across development projects; monitor progress and deliverables
  

• Mentor engineers and help the team ship consistently and with quality
  

• Manage technical communication with overseas vendors and Zoho partners
  

Must-Have Skills & Experience

• 10+ years of total engineering experience, combining SaaS platform and backend development
  

• 8+ years of hands-on SaaS/backend engineering (Python, Node.js, or Java)
  

• 5+ years of hands-on Experience on FrontEnd Framework(React/Vue/Angular)
  

• 3+ years of production AI/LLM experience - shipped a real product (not PoC-only) using Gemini, Claude, or OpenAI
  

• Production experience on GCP or AWS - deployment, monitoring/logging, and IAM basics
  

• Reliability fundamentals: retries, idempotency, structured logging
  

• Practical RAG knowledge - embedding, retrieval, and evaluation; experience with a vector DB is a plus
  

• Experience with AI tool integration - connecting LLMs or AI agents to business systems and workflows
  

• Team leadership experience - leading a team of 3–5 engineers end-to-end
  

Preferred Skills

• Japanese communication ability at JLPT N2 or equivalent - ability to discuss and define requirements directly with Japan HQ department heads is a strong advantage
  

• Experience working in or closely with a Japanese corporate environment - familiarity with Japanese business culture, communication style (Hou-Ren-So), consensus-driven decision-making, and cross-cultural collaboration
  

• Experience building or integrating MCP (Model Context Protocol) servers to connect agents to Zoho, Google Workspace, or other business tools
  

• Understanding of RAG grounding strategies for proprietary knowledge bases
  

Nice-to-Have Skills

Zoho / Business Systems

• Experience integrating with Zoho CRM, Creator, or Books via REST APIs and webhooks
  

• Hands on with widget or portal integration experience, Deluge scripting
  

Cloud & Platform

• AWS or Azure cloud platform experience alongside GCP
  

• LangGraph, LangChain, LlamaIndex, or Semantic Kernel
  

• Queue/DLQ patterns - Pub/Sub, SQS, or Kafka
  

• Java experience in enterprise SaaS integrations
  

Security & Governance

• Secrets management (Secret Manager / Vault)
  

• PII handling, audit logging, and role/permission design
  

• OAuth/OIDC and SSO concepts (Okta/Entra ID)