Tech Lead- ITOM

· Gather, analyze, and document business and technical requirements for ServiceNow ITOM initiatives. · Conduct workshops with infrastructure, cloud, network, application, and operations teams to understand current-state processes and challenges. · Translate business requirements into functional and technical specifications for ITOM modules including Discovery, Service Mapping, Event Management, and CMDB. · Define CMDB data model, CI classes, relationships, identification and reconciliation rule…