Tech Product Owner
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Summary
Tech Product Owner at CONKORD in Santiago: owns and prioritizes the product backlog, writes user stories and acceptance criteria, and acts as liaison between business, UX, and development teams on digital-channel products (web, mobile, e-commerce, omnichannel) in Agile/Scrum. Requires 4+ years in PO/BA-type roles, Jira/Confluence/Azure DevOps, and fluent English; telecom/BSS-OSS experience preferr
- Work closely with business stakeholders to understand business needs, customer pain points, opportunities, and expected outcomes.
- Translate business requirements into product requirements, features, user stories, and acceptance criteria.
- Own, maintain, and prioritize the product backlog based on business value, customer impact, dependencies, and technical feasibility.
- Define and communicate product objectives, scope, and expected outcomes.
- Support the development of product roadmaps and release planning.
- Act as the key liaison between Business, Digital, and Technology teams, ensuring effective communication and alignment.
- Collaborate with solution architects, developers, and integration teams to validate technical approaches and solutions.
- Identify dependencies across existing platforms, APIs, backend systems, and third-party solutions.
- Participate in initiatives related to digital channels such as web portals, mobile applications, self-service platforms, e-commerce, and omnichannel customer experiences.
- Work closely with UX/UI teams to ensure alignment between customer experience, business objectives, and technical implementation.
- Actively participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
- Define acceptance criteria and validate delivered functionality.
- Support User Acceptance Testing (UAT) activities and coordinate business validation processes.
- Facilitate workshops, requirement discovery sessions, and stakeholder discussions.
- Identify, manage, and mitigate risks, dependencies, blockers, and conflicts impacting project delivery.
Requirements
- Minimum of 4 years of experience in Product Ownership, Business Analysis, Product Management, IT Consulting, or similar roles.
- Experience working as a Product Owner, Technical Product Owner, Business Analyst, or a business-technology interface role.
- Experience delivering and evolving digital products or customer-facing technology solutions.
- Strong experience gathering, analyzing, and translating business needs into functional and product requirements.
- Experience managing:
- Product Backlogs
- Epics and Features
- User Stories
- Acceptance Criteria
- Functional and Business Requirements
- Product Backlogs
- Experience working within Agile/Scrum environments.
- Direct interaction with business stakeholders and technical teams.
- Hands-on experience with Jira, Confluence, Azure DevOps, or similar tools.
- Web and Mobile Applications.
- APIs and System Integrations.
- REST and JSON.
- Frontend and Backend Architecture Fundamentals.
- Microservices Architecture.
- Authentication and Authorization Concepts.
- Cloud Computing and Modern Digital Architectures.
- Software Development Lifecycle (SDLC).
- Testing, UAT, and Release Management Processes.
- Previous Telecommunications industry experience.
- Knowledge of BSS/OSS ecosystems.
- Experience with CRM, Billing, Order Management, and Customer Management Platforms.
- Participation in Digital Transformation programs.
- Understanding of telecom customer journeys.
- Experience working with distributed teams across LATAM, North America, or Europe.
- Knowledge of UX/UI and Customer Journey Mapping methodologies.
- Experience with Digital Analytics and KPI tracking.
- Product Owner, Scrum, Agile, or SAFe certifications.
- Advanced to Fluent English (C1/C2).
- Ability to actively participate in and facilitate meetings conducted entirely in English.
- Experience writing user stories, functional documentation, business requirements, and professional communications in English.
- Comfortable collaborating daily with international teams and stakeholders.
Benefits
- Comprehensive health and life insurance coverage.
- "Your World, Your Office" benefit: work remotely from anywhere you choose up to three times per year.
- Vacation bonus.
- Paid day off on your birthday.
- Childbirth bonus.
- Christmas gift card.
- Bicycle parking facilities.
- Flexible work arrangements in accordance with company policies and statutory leave entitlements.
- Casual dress code.
- Company-sponsored and WeWork social and celebration events.
- Complimentary healthy snacks in the office.
- English language learning scholarships.
- Access to Udemy training and professional development courses.
- Exclusive discounts with partner merchants.
- Additional discounts and financial benefits through Caja Los Andes Compensation Fund.
- Occupational Health and Safety coverage through IST (Occupational Safety Institute).