Tech Service Specialist V (50949)

We are Lincoln! We design, manufacture, and supply high- performance conveyor ovens for high-volume operations in the global commercial foodservice market. We empower you to grow with us. We recognize you and reward you. We won together as one team.

The Technical Service Specialist provides advanced technical support for customers, service technicians, sales teams, and service partners. This role is responsible for troubleshooting and resolving equipment service issues, supporting field operations, and ensuring high levels of customer satisfaction. This position works closely with Technical Service leadership, Engineering, Sales, and third-party partners to diagnose issues, provide solutions, and continuously improve service delivery and equipment performance.

Reporting directly to the Manager, Technical Service, this position is based in Fort Wayne, IN.

This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virgina, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at time of hire.

Key Responsibilities

Technical Support & Field Service

• Provide technical assistance via phone, email, and occasional onsite support to service technicians, agencies, sales, and customers.
• Troubleshoot, diagnose, and resolve equipment service and repair issues.
• Support installation, maintenance, and repair of Lincoln product lines.
• Interpret wiring diagrams, schematics, and technical drawings.
• Customer & Escalation Management

• Resolve escalated service issues, including those from national and chain accounts.
• Ensure timely and effective resolution of customer concerns.
• Support issue ownership through resolution, coordinating with internal and external partners.

Collaboration & Continuous Improvement

• Work cross-functionally with Technical Service leadership, Engineering, Sales, and Customer Service teams.
• Provide feedback on product performance and field serviceability.
• Support ongoing improvements to service processes and tools.

Training & Knowledge Development

• Continuously expand knowledge of product lines, service tools, and troubleshooting practices.
• Support use of training materials and technical documentation to enhance service effectiveness.

On-Call & Service Support

• Participate in on-call rotation for after-hours, weekends, and holiday support.