Tech Specialist - Service Desk ( SD1 )
Posted Updated 17
views
Summary
Service desk role at Microland in Bengaluru providing technical support to customers via phone, email, and chat. Day to day involves troubleshooting technical issues, documenting solutions in a knowledge base, analyzing feedback to improve processes, and ongoing skills training; the listing targets ~2-4 years of experience.
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Develop and maintain knowledge base articles to document solutions to common issues.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Participate in training and development programs to enhance technical skills and knowledge.