Tech Support Analyst (Healthcare Background)
Description
Salary: ₱23,000 – ₱33,000 per month
Job Responsibilities
Provide first-level technical support to end users via phone, email, and chat.
Troubleshoot hardware, software, system, and application issues.
Resolve incidents and service requests within agreed service levels.
Document issues, resolutions, and support activities accurately.
Escalate complex technical concerns when necessary.
Deliver excellent customer service while ensuring compliance with healthcare processes and policies.
Job Qualifications
At least 1 year of experience in Technical Support, Service Desk, IT Helpdesk, or Desktop Support
Must have healthcare account experience (Healthcare BPO, Healthcare IT, Medical Claims, Provider Services, etc.)
Experience supporting Windows operating systems, Microsoft Office applications, and basic networking issues
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Willing to work on a shifting schedule and onsite if required
WHAT WE OFFER
Hybrid
Laptop/Computer Provided by the Company
Market Total Rewards Package
Retirement Plan
Medical Plan (HMO) from Day 1 of employment
Dental, Medical, and Optical Reimbursements
Life and Disability Insurance
Paid Time-Off Benefits
Sick Leave Conversion
Tuition Fee Reimbursement
Employee Assistance Program (EAP)
Annual Performance Based Merit Increases
Employee Recognition
Training and Staff Development
Employee Referral Program
Employee Volunteerism Opportunity
All Mandatory Statutory Benefits
WHO WE ARE
Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
Elevate your career with a leading health care company while improving lives