Tech Support

Fresh Factory is looking for a Tech Support to support our day-to-day technology and IT operations.

What You’ll Do:

* Provide technical support to employees for hardware, software, network, and system-related issues.

* Troubleshoot and resolve IT issues in a timely manner.

* Install, configure, and maintain computers, applications, and other IT equipment.

* Assist with user account, access, and device management.

* Monitor and maintain IT assets and inventory.

* Coordinate with external vendors or IT partners when required.

* Maintain documentation of IT issues, solutions, and assets.

* Support other IT-related activities as assigned.

What We’re Looking For:

* Diploma/Bachelor’s degree in Information Technology, Computer Science, or related field.

* 1–3 years of experience in IT Support, Technical Support, or similar role.

* Good understanding of hardware, software, networking, and troubleshooting.

* Familiar with Windows OS, Microsoft Office, and basic network troubleshooting.

* Good communication and problem-solving skills.

* Service-oriented, responsive, and detail-oriented.

* Able to work independently and collaboratively.

* Willing to work WFO in South Jakarta.