Tech Support Professional

Tech support professional

The Technical Support Professional role is responsible for providing technical support to new and existing Brady Solutions partners and customers across the APACI region. The role requires strong hardware troubleshooting and software application knowledge. Experience with AIDC products, including printers, scanners, Android devices, and related software solutions, is preferred. Exceptional performance in this role has a history of career advancement opportunities within technical support, services, or other departments within Brady Corp..

What you’ll be doing:

• Handle support requests via phone, email, live chat, and web channels.
• Provide pre-sales and post-sales technical support to internal and external customers.
• Create, track, and maintain case records in CRM.
• Troubleshoot, investigate, and resolve technical issues; escalate appropriately to Tier 2 or management.
• Deliver product training and presentations.
• Support Knowledge Management/KCS initiatives through article creation and maintenance.
• Act as a point of contact for Technical Support Specialists and support onboarding activities for new hires.
• Manage support queues and handle requests from Platinum Partners.

• Travel to customer sites, as needed, less than 5%.

What you’ll need to be successful:

• Bachelor's degree in information technology, Computer Science, Electronics and Telecommunications, or related field.
• 2-3-years’ experience in Technical Support or Technical Service Desk
• Advanced English Level
• Ability to learn complex technical concepts in a short amount of time.
• Excellent written and verbal communications skills.
• Ability to manage multiple priorities.

All your information will be kept confidential according to EEO guidelines.