Tech Support Agent - Cryptocurrency

Location: New York City, NY

About the Role

We are seeking a knowledgeable and customer-focused Tech Support Agent to join our team in New York City. The ideal candidate will have a strong understanding of cryptocurrency technologies and be experienced in providing technical support through various platforms. This role involves managing customer inquiries, troubleshooting issues, and ensuring a seamless user experience for our crypto-related products and services.

Key Responsibilities

• Provide timely and effective technical support to customers regarding cryptocurrency products and services.
• Manage and resolve support tickets using Zendesk, ensuring clear communication and follow-up.
• Assist customers with API integrations and troubleshoot related issues.
• Utilize Salesforce to track customer interactions and maintain accurate records.
• Work in rotational shifts to provide 24/7 support coverage.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Stay up-to-date with the latest developments in cryptocurrency and blockchain technology.

Required Skills & Qualifications

• Strong understanding of how cryptocurrency works, including blockchain fundamentals.
• Experience using Zendesk or similar ticket management systems.
• Familiarity with API integrations and troubleshooting.
• Proficient in using Salesforce for customer relationship management.
• Excellent communication and problem-solving skills.
• Ability to work in rotational shifts, including nights and weekends as needed.
• Previous experience in tech support or customer service within the cryptocurrency industry is a plus.

How to Apply

If you are passionate about cryptocurrency and enjoy helping customers solve technical challenges, we encourage you to apply for this exciting opportunity.