Tech Writer
Summary
Creates clear technical documentation for enterprise IT systems, collaborating with teams to translate complex concepts for engineers and non-technical stakeholders.
Description
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Role Overview
We are seeking a Technical Writer with strong expertise in the IT domain to create clear, accurate, and user-friendly documentation for enterprise systems. This role requires the ability to translate complex technical concepts into content tailored for diverse audiences, including engineers and non-technical stakeholders. The ideal candidate will be detail-oriented, adaptable, and highly collaborative, with strong communication skills and the ability to manage multiple priorities in a dynamic environment.
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Key Responsibilities
• Develop technical documentation for enterprise IT systems, ensuring clarity and completeness.
• Collaborate with subject matter experts (SMEs) and cross-functional teams to gather information and validate content.
• Identify gaps in documentation and proactively address them.
• Tailor content for different audiences, from technical engineers to business stakeholders.
• Create process maps and workflow visualizations to support understanding of complex systems.
• Implement version control across all documentation deliverables.
• Manage multiple projects simultaneously, maintaining consistent follow-up with stakeholders.
• Ensure documentation aligns with organizational standards and supports knowledge transfer and retention.
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Must-Have Qualifications
• Proven experience in technical writing within the IT domain, with the ability to understand enterprise systems.
• Exceptional attention to detail and accuracy.
• Strong communication skills:
o Ability to ask probing questions professionally.
o Clear written and verbal communication.
o Confident yet diplomatic when pressing for information.
• Ability to set and maintain priorities, adapt to changing needs, and work independently.
• Strong multitasking skills and flexibility to meet project demands.
• Proficiency in MS Excel, MS Word, and Copilot (or equivalent tools).
• Knowledge of process mapping and workflow visualization.
• Experience with version control practices.
• Collaborative mindset with openness to feedback and change.
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Nice-to-Have Qualifications
• Familiarity with documentation’s role in upskilling and reskilling.
• Understanding of regulatory requirements in IT environments.
• Proficiency in Confluence, SharePoint, and similar platforms.
AI proficiency: experience with effective prompting, iterative refinement, and output validation.
Skills
Technical writing, stakeholder management, Process Documentation, Confluence, SharePoint, IT, Governance, learning development
Top Skills Details
Technical writing,stakeholder management,Process Documentation
Additional Skills & Qualifications
Technical Tools
Confluence
SharePoint
Other knowledge management/documentation platforms
Industry Knowledge
IT regulatory and compliance requirements
Governance and audit-related documentation
Learning & Development
Documentation supporting upskilling and reskilling initiatives
Knowledge management and retention strategies
AI Skills
Prompt engineering
Iterative refinement of AI-generated content
AI output validation and quality assurance
Experience Level
Intermediate Level
Job Type & LocationThis is a Contract position based out of Charlotte, NC.
Pay and BenefitsThe pay range for this position is $40.00 - $53.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Charlotte,NC.
Application DeadlineThis position is anticipated to close on Jul 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.