Techical Liaison - Quality Assurance
Summary
Quality Assurance liaison in Guadalajara ensures accurate QC reporting and seamless communication between growers, customers, and teams using NetSuite ERP and Excel.
As a Technical Liaison, you will be the vital link between our growers, customers, and internal teams, ensuring accurate quality reporting, seamless communication, and exceptional service delivery. Success in this role requires strong attention to detail, excellent relationship-building skills, and the ability to proactively manage quality information from origin to destination.
Please note: All applications and CVs must be submitted in English to be considered for this position, as English proficiency is an essential requirement of the role.
What You'll Be Doing
- Ensure all quality control (QC) reports are accurately completed, reviewed, and finalized.
- Maintain and update the Master File with all origin and destination inspection data.
- Upload and manage QC documentation within the NetSuite ERP system.
- Distribute quality reports and feedback to growers on time.
- Build strong relationships with growers and stakeholders through clear, professional communication.
- Monitor product quality trends and escalate concerns where necessary.
Key Responsibilities
- Follow up on all outstanding QC inspections within 24 hours of packing (origin) or arrival (destination).
- Review and validate QC reports to ensure all information is accurate and aligned with company standards and systems.
- Liaise closely with Supervisors regarding inspections, quality concerns, and report completion.
- Identify, analyse, and report quality alerts, deviations, and non-conformances.
- Provide timely and constructive feedback to growers within 24 hours of receiving inspection results.
- Ensure all QC feedback and actions are accurately captured within the ERP system.
- Manage follow-up actions relating to downgraded, rejected, or reallocated stock, ensuring all updates are communicated and recorded.
- Maintain complete and organised electronic records of QC reports and supporting documentation at case level.
- Collaborate proactively with internal departments to resolve issues and drive continuous improvement.
- Support the delivery of high-quality products by promoting effective communication between growers, customers, and operational teams.
Requirements
Qualifications & Experience
- Bachelor's degree in Quality Management, Business Administration, Agriculture, Supply Chain, or a related field (or equivalent practical experience).
- 1–2 years' experience in Quality Assurance, Quality Control, Supply Chain, Customer Service, or a similar operational role.
- Experience within the fresh produce, agriculture, or berry industry would be highly advantageous.
- Proven ability to work independently while managing competing priorities and meeting tight deadlines.
- Experience working with ERP systems, preferably NetSuite.
Technical Skills
- Advanced proficiency in Microsoft Excel.
- Experience with analytics and business intelligence tools such as Power BI is advantageous.
- Strong data analysis and reporting capabilities.
- Ability to interpret quality data, identify trends, and communicate findings effectively.
Language & Communication
- Fluent in both English and Spanish (written and spoken).
- Excellent verbal and written communication skills, with the ability to engage professionally with growers, customers, and internal stakeholders.
- Strong relationship management and stakeholder engagement skills.
Key Competencies
- Exceptional attention to detail and accuracy.
- Strong analytical and problem-solving abilities.
- Persistence and resourcefulness in obtaining and validating information.
- Ability to communicate complex information clearly and professionally.
- Highly organised with strong administrative capabilities.
- Proactive, collaborative, and solutions-oriented mindset.
Why Join Us?
- At UE, you'll be joining a growing international business where your contributions directly impact quality, customer satisfaction, and grower relationships across the supply chain.
- A collaborative, supportive, and globally connected work environment.
- Opportunities to develop your analytical, operational, and stakeholder management skills while growing your career within the fresh produce industry.
If you're passionate about quality, enjoy working with people, and thrive in a fast-moving international environment, we'd love to hear from you. To ensure a fair and consistent assessment process, all applications and CVs must be submitted in English, in line with the requirements of this role.