Technical Account Manager

Position Summary

The Technical Account Manager is responsible for the overall technical success of clients within an assigned client group and is ultimately accountable for ensuring the right technical resources come together to produce the right outcome for the client.

This role provides technical leadership to Client Engineers, owns complex escalations, maintains technology standards, coordinates and manages technical projects, and ensures client environments are reliable, supportable, secure, and aligned with organizational standards. The Technical Account Manager serves as the senior technical resource for the client group while enabling Client Engineers to remain the primary day-to-day technical face for client employees. The Technical Account Manager will also be a client engineer to larger clients that are in the assigned client group.

The Technical Account Manager's success is measured not by the number of tickets personally resolved, but by the performance of the client group as a whole, including client satisfaction, technical quality, response and resolution performance, project execution, standardization, and reduction of recurring issues.

FLSA Status: Exempt

This role can be located in Hutchinson, McPherson, Great Bend, Wichita or a nearby surrounding community in Kansas.