Technical Account Manager

Role: Technical Account Manager
Location: Chicago, IL
Duration: Full Time

Responsibilities:
Experience 8+ to 10+ Years
Minimum 4+ or more years of experience in NetSuite development

Experience 8+ to 10+ Years
Minimum 4+ or more years of experience in NetSuite development
Stay abreast of all strategic customer initiatives, helping to promote the most effective deployment of NetSuite to solve business challenges.
Help the customer executive to identify and report on measurable results that demonstrate the efficiencies gained and business challenges overcome utilizing our solutions.
Keep the customer informed of new functionality in upcoming product releases and develop a roadmap for successful adoption of the latest enhancements.
Measure and report on customer satisfaction by meeting with key customer stakeholders to understand challenges they face and, as required, create detailed service improvement plans with measurable goals.
Analyze design alternatives and recommend best approaches based on knowledge of business requirements.
Review open incidents, problems and enhancement requests, communicating priority and direction to responsible NetSuite teams to ensure necessary visibility, priority and outcomes.
Help ensure ongoing performance optimization via engagement of NetSuite Advisory Service Specialists.
Measure and report on total customer satisfaction by meeting with key stakeholders within the company to understand challenges they face and, where required, create detailed service improvement plans with measurable goals.
Partner with NetSuite Sales and Account Managers to optimize customer success and provide insight and key information on the account’s strategic direction.
Partner with Professional Services or System Integrator and the customer during the final stages of implementation to ensure a seamless transition to post implementation support.
Develop deep relationships within the account from C-level executive sponsors to front-line administrators, building credibility and confidence to be the trusted “go-to” champion.
Provide ongoing guidance to project team in setting up development, test, training and production environments.
Experience with large Account and Project Management.
Experience with escalation management with strong problem solving skills.
Experience with web services via API’s a plus.
Familiarity with Oracle database constructs advantageous.
Familiarity with programming and web technologies a plus (JavaScript).
Familiarity with Cloud/SaaS deployments and supporting architecture.
Familiarity with ERP/CRM/eCommerce systems and deployments.
A team player with excellent collaborative skills.
A fast learner, able to come up to speed rapidly on new technologies.
A strong personal commitment to achievement of successful customer outcomes by ‘doing’.
Excellent customer service and interpersonal skills.
Excellent written and oral communication skills.
Ability to effectively work with tight schedules within a fast-paced environment to minimize problem impact on the customer.

If you are interested please share your resume at kkahn(at)ayrglobal(dot)com or you can directly call me on (281) 670-9343.