Technical Account Manager
Description
Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive
We're seeking a highly qualified Technical Account Manager to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.
Responsibilities
- Build and maintain strong, long-term relationships with technical clients, serving as their primary point of contact for Charles IT.
- Serve as the lead point of contact and as an internal and external escalation point for your client base
- Analyze clients’ needs and develop a road map to bring clients to best practices
- Serve as a mentor and leader of your technical team; Cross-train your technical team members on client infrastructure
- Ensure accuracy of technical solutions proposed by your team
- Ensure the timely and successful delivery of projects according to clients' business needs and objectives
- Clearly communicate the progress of initiatives through recurring client meetings
- Maintain customer documentation
- Other duties as assigned
Requirements
- Associate degree or equivalent in a related field.
- 4+ Years of experience in the IT field required
- Exceptional oral and written communication skills.
- Technical certifications in Microsoft, Cisco, Virtualization, and Project Management are a plus.
- Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support is a plus.
- Enthusiastic and committed to the challenges of a growing company and client base.
- Strong follow-through and ability to see tasks to completion.
- Self-starter capable of working independently with minimal supervision.
- Highly organized with sharp attention to detail.
- Current, valid U.S. driver’s license required.
Benefits
Investing in Our Team is Key to Our Success!
Financial Benefits: We offer a comprehensive benefits package designed to support our employees’ financial well-being, health, growth, and overall quality of life. Financial benefits include a 401(k) plan with employer contributions, performance-based incentive opportunities, and employee discount and savings offerings.
Time Away from Work: Employees enjoy paid time off (PTO), paid holidays, paid parental leave, and a work-from-home (WFH) bank to support flexibility and a healthy work-life balance.
Health and Wellness: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.
Growth & Development: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.
That's Not All: Additional perks include employer-paid dry-cleaning services, Friday team lunches, corporate concierge services, a dog-friendly office, team-building events, company-sponsored activities, and more!
Our Commitment to Inclusion:
Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.
The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs to evolve.
Careers - Charles IT
Skills
As published by workable · 11 questions · 3 written answers
Basics
First name, Last name, Email, Phone, Address, Education, Resume, Cover letter
Short answers (1)
- What is your desired salary?
Pick from a list (7)
- How did you hear about Charles IT?
- Are you eligible to work in the United States?
- Current, valid US driver's license is required.
- Can you fluently read, write, and speak the English language?
- Job is an onsite position located in Chesapeake, VA.
- Do you have any limitations that would prevent you from performing the duties of this role as outlined in the job description?
- I certify that answers given herein are true and complete to the best of my knowledge. I understand that clicking the submit button below serves as an e-signature. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an 'at will' nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time with or without cause. It is further understood that this 'at will' employment relationship may not be changed by any written document or by conduct unless an authorized executive of this organization specifically acknowledges such change in writing. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I understand, also, that I am required to abide by all rules and regulations of the employer.
Written answers (3)
- Tell us why you think you'd be a great fit for Charles IT.
- If you were referred, please share the name of the individual who referred you to the role. If not, please put 'n/a'
- If currently employed: Why are you looking to leave your current position? If not currently employed: What was the reason for leaving your most recent position?